It was in March of 2018 that I committed to finding a resolution to the need, and also when I initially contacted Nextiva for service. I find it most imperative that in order to keep my clients, I must carry my business in a way that is integrous and honest, and it was to my ultimate disappointment that Nextiva's employees did not share the same values.Īs my business grew, I found myself in need of a phone service that offered more than my mobile service provider did, so I began looking for internet phone providers that could accommodate my needs. Without the communication of both our established and also potential clients, I wouldn't be in business to this day. I am a business owner who depends greatly upon the ability and ease for my customers to contact me for products or services. It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind. Overall: It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees. Nextiva always seem to be making improvements to their service and coming out with new stuff each year, so we are very much looking forward to what is in store in the future. Especially, the auto attendant and call forwarding features which are excellent. The features are as they say, brilliantly simple and really generate a big impact for our company. The overall service is very user friendly and very easy to manage.
#Nextiva support email software#
Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider. It has been 10/10 experience each time and the reps I have worked with have been some of the nicest customer support people I have ever spoken with. The same goes for emailing in any questions.
Every time I have called in I have reached someone within 5 minutes. I have to say it is one of the only companies I have worked with where calling the helpline isn't a painful experience. Overall: Extremely helpful support from Nextiva. We are very happy with the overall offering and pricing of Nextiva's products and they are a preferred partner because of it. It's really made a difference to them and their performance. Our sales team is especially happy with the mobile app and the ability to work remotely with ease. From a training and onboarding standpoint, our team has been able to get up to speed quickly and that means we can realize the benefits of the technology investments fast. Nextiva's platform enables us to add on as we need and it has integrated really well with our existing systems and processes. It's important to us as we still need a customized set up but don't have the budget for a huge implementation. The Nextiva set up works very well for us as we're able to get a service level that we didn't think was possible for a business of our size. We first made the move to their VoIP service and had such a great experience we have since started using many of their other products, including email marketing, cloud storage and a few others.
Pros: We work with Nextiva for a number of their products. The Price is too high compared to other market solutions that offer the exact same service with better Software and support.
#Nextiva support email download#
Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months. Sometimes call forwarding works.Sometimes. Yes, it's a separate deal, and it's super buggy! When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform. Cannot miss mentioning their "customer care" group is just rude. Cons: The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive.
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